24/7 Support Available

Merchant Service Support

Maintenance

Training

Customer Loyalty

Installation

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The Shoreline Support Difference

We support everything, NOT JUST YOUR SOFTWARE

Your software vendor will only support their software, often referring you to your IT dept for further help. Sometimes they go as far as to refer you to Microsoft for operating system support(Good Luck).  We are your one stop support team, we do all the leg work so you don\\\’t have to.

   Some Advantage to having support

  • Employees call us instead of owners or managers

  • Minor problems get fixed before causing major downtime

  • Reduced downtime saving thousands

  • Your employees will focus on their job not troubleshooting computers

 Software We Support

Comcash

  • Training
  • Installation
  • Database Maintenance
  • SQL Connection Issues
  • Credit Card Merchant Issues
  • Item programming
  • Hardware Configuration
  • Service

Aldelo

  • Training
  • Installation
  • Database Maintenance
  • SQL Connection Issues
  • Credit Card Merchant Issues
  • Configuration
  • Hardware Configuration / Support
  • EDC
  • Merchant Changes

Aldelo Touch

  • Training
  • Installation
  • Credit Card Merchant Issues
  • Configuration
  • Hardware Configuration / Support
  • EDC
  • Merchant Changes
  • Network Printers

PC America

  • Training
  • Installation
  • Database Maintenance
  • SQL Connection Issues
  • Credit Card Merchant Issues
  • Item programming
  • Hardware Configuration

Softtouch POS

  • Training
  • Installation
  • Database Maintenance
  • SQL Connection Issues
  • Credit Card Merchant Issues
  • Configuration
  • Hardware Configuration / Support
  • Merchant Changes

Microsoft RMS

  • Training
  • Installation
  • Database Maintenance
  • SQL Connection Issues
  • Credit Card Merchant Issues
  • Item programming
  • Hardware Configuration
  • Connection Issues

Standard

$6900monthly
  • 9am-6pm Monday-Friday
  • Point of Sale Software Support
  • Windows Support
  • Hardware Support
  • Driver Support
  • Credit Card Support
  • Internet Support (limited)
  • Reporting
  • Much Much More

24/7 Support

$9900monthly
  • 24/7 Critical Support
  • Point of Sale Software Support
  • Windows Support
  • Hardware Support
  • Driver Support
  • Credit Card Support
  • Internet Support (limited)
  • Reporting
  • Much Much More

Standard

$699yearly
  • Same as monthly PLUS!!
  • Software Reinstalls
  • Offsite Database Backup
  • Automated Aldelo Reports via Email/SMS
  • 2 free months compared to monthly
  • Manufacture RMA assistance
  • Free labor on hardware repairs (shipped)
  • 2 hours free training
  • Much Much More

24/7 Critical

$99999yearly
  • Same as monthly PLUS!!
  • Software Reinstalls
  • Offsite Database Backup
  • Automated Aldelo Reports via Email/SMS
  • 2 free months compared to monthly
  • Manufacture RMA assistance
  • Free labor on hardware repairs (shipped)
  • After hours maintenance to avoid interfering with normal business
  • 2 hours free training
  • Much Much More

Still need help but don't want to buy contract?? See Options Below

Regular Business Hours Per Incident

$99.00 Per Incident

Regular Hour 9am-6pm Mon-Fri

  • Single Per Incident Question
  • Networking Issues
  • Database Issues
  • Software errors
  • Credit Card Issues
  • Etc.

After Hours Per Incident

$169.00 Per Incident

After Hours

  • Single Per Incident Question
  • Networking Issues
  • Database Issues
  • Software errors
  • Credit Card Issues
  • Etc.
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Shoreline Technical supports the following point of sale products: Aldelo POS, Aldelo TouchSoftouch POSComcash POS and PC America

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