Shoreline Technical Services

Credit cards process very slow. my internet speed is fine but my EDC database is a few years old and the file size is getting large. Is there a way to compact the EDC database?

When I weigh an item, the weight comes up almost immediately on the scale but my POS takes almost 5 seconds to display the same weight on the screen. Is there a way to make this faster or a reason why?

How do I close out of Comcash?

There are three types of "Close Outs" in Comcash POS Close out by Register; Close out by Cashier; and Close out Entire Store. Typically you will either closes out by Register or By cashier and then close the entire store. In other words it does not make sense to close out by both cashier and by register. So, you will want to decide between close out by cashier or close out by register and then use access options to disable the one that will not be used. This way users will not be able to do it incorrectly. 1. Close out by Register; This close out procedure will close all unclosed sales transactions currently assigned to this register. This is the most common close out and is designed to allow you to balance your drawer. You will count all the Cash and checks in the drawer. You can specify how much to leave in the drawer and the rest is dropped (dropped in the safe or simply put aside to be included in the nightly deposit). Use this close out when each register has only one drawer. 2. Close out by Cashier; This close out procedure will close all unclosed sales transactions currently assigned to the cashier that is currently logged in. This type of close out is the best choice when you have two drawers on one register or when a cashier caries his/her drawer with them (a floating cash drawer). This close out procedure can also be useful to do a quick shift change. This is where a outgoing cashier takes his/her till out of the cash drawer and an incoming cashier puts their till in and begins taking sales immediately. The out going cashier can then take their till to the back room to count the cash and checks and complete the Closeout by cashier on the back office computer. Again the cashier will specify how much to leave in the drawer and the rest is dropped (dropped in the safe or simply put aside to be included in the nightly deposit). 3. Close Entire Store This close out should be done daily as part of your daily closing routine. You should preview the report so that you can verify the credit card totals match the reports in PC Charge; on Mercury's web site; or on you stand alone credit card machine. Also, the drops total should match the physical drops you have. This is where one typically prepares the nightly bank deposit.

POS freezes when tendering sales

How do I setup customer loyalty in Comcash?

Basically we want to start by going into manager-->configuration-->edit-->customer loyalty tab-->I usually look at the next step as how much money do you want the customer to spend before they receive a reward. My example is 100$, which we will put into the redeem field for customer loyalty-->the dollar amount to reward will be the amount of store credit that the customer will get under their account when they spend 100$-->my example will be when they spend the $100, they will receive a $5 dollar reward on their account. That reward amount should be put in the dollar amount to reward field. Points to notify cashier is optional and is just a reminder to inform the cashier if the customer is close, that they can go buy something else to reach that. Allow discount just means any discounted item cannot be applied under the loyalty reward. Generate Points Based off of $ Spent is to be used if you would like to calculate points on the $ amount of invoices , instead of a product level. If you are only accepting customer loyalty points for certain products you cannot use this option. Furthermore, if you have this selected, and also have points set for your individual product, your customer will receive points for the $ amount of invoice + product points. It is recommended to use one or the other, set up your points @ the product level, or use Generate Points Based off of $ spent. That is the base set-up. If you do not use Generate Points Based off of $ spent, you must set points up for each product you want to associate with customer loyalty. Now we can go into applying points and setting customers. To apply the points, you can always just edit the product-->go to special tab and put a value of how many points will be accrued when that product is purchased. This route is very manual, so we have the option of going into manager-->global settings-->global customer loyalty-->Here you can select all products or break down by smaller options-->next, I generally push ratio money to points, since I like the spend $100 and get a reward route. Now if we put $1 at the bottom for ratio money to points and click apply changes, it will look to each product and give a point per dollar, so if the product is 1.99, they will get 1.99 points. And when they reach 100, they receive a 5 dollar reward. As far as the customer goes, we just need to edit an existing customer or when creating a new one, click the customer loyalty checkbox, so they will be eligible. When this customer now makes purchases that total $100, they will have a balance of $5 dollars under their house account. If they are to redeem this $5 dollar reward, then the cashier must do a split, if the sale $5 dollars or more, to house account at $5 and the remainder under any which way the customer would like to pay. That is the gist of the customer loyalty set-up. There are a few tangents we can take, but I have found this to be the least painful, and easiest to double check on. One other thing, when you add a new product, the system will not auto apply the customer point value under the product, you will need to edit it manually, or go to global settings and repeat the prior step to apply a point value. Hopefully this helps out.

How do I fix error 500 when tendering sales?

My Cash Drawer is not opening with Star TSP 100

How can I use coupons in Comcash?

What antivirus to you recommend?

How do I find my computers IP address?

My Weightronix 6720 scale has an “Error-3” on the display and won’t weigh anything. What does it mean and how do I fix it?

Comcash Prompts for Registration Codes when thumb drive is plugged in

Why do I get an “Invalid Expiration Date” when processing credit cards, with pcCharge

what does error 515 on receipts mean?

How do I configure and print gift receipts in Comcash ?

Why is my register printing an extra copy of my receipts?

Everything on my menu is taxed and I’ve double checked that all menu items have tax associated with them – but I’m still getting non-taxable sales when I run a sales report! Am I doing something wrong?

What does the “compact database” button form the back office do?

How can I get my businesses logo to be a screensaver on my computer?

My touchscreen is out of alignment – when I touch the screen it isn’t accurate anymore, how do I recalibrate my screen?

What is the difference between a router and a switch?

How do I connect the cash drawer to my computer?

My display is showing the price on two lines, how do i fix it?

How do I check the balance on a gift card?

How can I tell what model my system is? How do I tell what hardware I have?